Privacy Policy
Last updated: April 20261. Who We Are
Trowbridge Plumbing & Heating Services
Trowbridge, Wiltshire, United Kingdom
Website: trowbridgeheating.com
Contact: [email protected]
We are the data controller for the personal information collected through this website.
2. What Data We Collect
We may collect the following personal data when you use our website or contact us:
- Name — when you fill in our contact form
- Email address — to respond to your enquiry
- Phone number — if provided, to arrange appointments
- Message content — details of your enquiry or job request
- IP address & browser data — collected automatically via cookies and analytics tools
3. How We Use Your Data
We use your personal data for the following purposes:
- To respond to enquiries and provide quotations
- To arrange and carry out plumbing and heating work
- To improve our website and understand how visitors use it (analytics)
- To comply with legal obligations
4. Legal Basis for Processing
Under UK GDPR, we process your data on the following legal bases:
- Legitimate interests — responding to enquiries and running our business
- Consent — for analytics cookies (which you can withdraw at any time)
- Contract — when we carry out work you have requested
5. Cookies
We use cookies on this website. You can manage your cookie preferences at any time using our cookie banner. For full details, please see our Cookie Policy.
6. Third-Party Services
Our website may use the following third-party services which have their own privacy policies:
- Google Analytics — website traffic analysis (Google Privacy Policy)
- Google reCAPTCHA — contact form spam protection
- Durable — our website hosting platform
7. How Long We Keep Your Data
We retain personal data only for as long as necessary:
- Enquiry data — up to 12 months if no work is carried out
- Customer job records — up to 6 years for legal and tax purposes
- Analytics data — as determined by Google Analytics settings (typically 26 months)
8. Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to processing based on legitimate interests
- Withdraw consent at any time (e.g. for analytics cookies)
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, please contact us at [email protected].
9. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses HTTPS encryption for all data in transit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised. We encourage you to review it periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Trowbridge Plumbing & Heating Services
Email: [email protected]
Website: trowbridgeheating.com